Privacy Policy

Privacy Policy And Your Privacy Rights

Effective Date: April 10, 2019

Quik Net LLC (“Quik Net LLC,” “Company,” “us,” “we,” or “our”) values the privacy and security of Subscriber Personal Information. This Privacy Policy” describes the type of Personal Information Quik Net LLC collects, how it is used, disclosed, secured and options regarding certain uses of this information. This Privacy Policy applies to visitors and users of Quik Net LLC’s website (“Site”) and applicants and current or former Subscribers of our VoIP services and Standard and Premium Internet access services (collectively, “Services”) residing in the United States.

Any capitalized terms used herein shall have the same meaning as defined in the Quik Net LLC Master Service Agreement.

By using Quik Net LLC Site and Services, Subscribers consent to the data practices described in this Privacy Policy regarding the collection, use, disclosure, and disposal of your Personal Information. Quik Net LLC Site and Services are designed and targeted to United States audiences and are governed by and operated in accordance with the laws of the U.S. If Subscriber is not a U.S. citizen or does not reside in the U.S., Subscriber voluntarily consents to the collection, transfer, use, disclosure and retention of Subscriber Personal Information in the U.S. Subscriber also agrees to waive any claims that may arise under Subscriber’s own national laws.

Your Privacy Rights

Generally, residents are entitled by law to ask Quik Net LLC for a notice identifying the categories of Personal Information that Quik Net LLC that is shared with our Affiliates and/or other third parties for their marketing purposes the preceding year, and provide contact information for such Affiliates and/or third parties unless Quik Net LLC meets certain exceptions in the law. This Privacy Policy and Site meet those exceptions. Additionally, QUIKNET does not share Subscriber Information to Affiliates or third parties for their own marketing purposes. Therefore, a Subscriber residing in with an established business relationship with Quik Net LLC does not need information about Quik Net LLC opt-out and out-in policies of sharing Subscriber Personal Information with other companies (including our Affiliates) for their marketing purposes. If you have questions regarding our policy, Subscribers residing in must send a written request via email or postal mail following the instructions below. Quik Net LLC will not accept requests via the telephone or facsimile or respond to requests that are not labeled or sent properly or do not have complete information.

For all requests, include Subscriber’s full name, street address, city, state and zip code.

I. INFORMATION QUIKNET COLLECTS

A. Information You Provide

Quik Net LLC (which hereinafter includes Operational Service Providers, unless designated otherwise) collects information when you visit the Site, communicate with the Company in any manner, and when you establish an online account, register to use the Services, “LIKE” or use our social networking pages such as Facebook. This includes information you provide such as name, billing and service address, email address, telephone or mobile number, date of birth, gender, driver’s license number, Social Security Number, and payment information and related financial information, including account number, CVV, expiration date, and billing address.

Personal Information also includes customer proprietary network information (“CPNI”) which is collected and used to provide VoIP Services to you. CPNI includes any information that relates to the quantity, technical configuration, type, destination, location, and amount of use of our voice services, such as call detail, logs, and specifics regarding your account. A Subscriber’s name, address and telephone number are not CPNI.

B. Information Automatically Collected
Whenever you visit, interact with, or use Quik Net LLC Site or Services, Quik Net LLC may use a variety of technologies such as cookies, web beacons, pixel tags, log files, local shared objects (such as Flash cookies), HTML5 cookies, or other technologies to automatically or passively collect certain information about your online activity.

Quik Net LLC may also collect Non-Personal information on an anonymous basis, which is not unique to a Subscriber and cannot be used individually to identify a specific person, such as zip code, age, gender, preferences, interests, and favorites. However, demographic and other information that is linked to or associated with a Subscriber’s Personal Information or Account is also deemed to be Personal Information.

Information about your computer hardware and software also may be automatically collected by Quik Net LLC
. This information can include: your IP address, browser type, domain names, access times and referring website addresses, browser and search history. This information is used by Quik Net LLC for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the Quik Net LLC Site and Services. Please keep in mind that if you directly disclose Personal Information through Quik Net LLC public message boards or other public areas, this information may be collected and used by others.

IP address and other persistent device identifiers such as cookies, plus the nature of any of user devices or other personal property using the Site and Services, and web-browsing or app usage history are traditionally classified as Non-Personal Information but could be classified as Personal Information when such information is either 1) linked to a specific person, computer or device; 2) is combined with other Personal Information; 3) is required by applicable law to be classified as Personal Information.

Site Visits. Quik Net LLC may collect information about your visit to the Site, including the date and time you visit the Site, the areas or pages that you visit, the amount of time you spend viewing or using the Services, other click-stream or site usage data, emails that you open, forward or click-through to the Services, and other sites that you may visit.

Service and Device Information. Quik Net LLC may collect information regarding websites visited, application and feature usage, network and device data, router connections, IP addresses or other unique identifier or information from the computer, mobile device, tablet or other device you use to access the Site and Services, including but not limited to your browser type, device type, operating system, software version, phone model, phone operating system, and the domain name from which you accessed the Site and Services.
Use of Third-Party Analytic Technologies. Quik Net LLC may use third-party analytics and tracking tools to better understand who is using the Site or Services, how they are using the Site or Services, how to improve the effectiveness of the Site and Services and related content. These tools may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, HTML5 cookies, or other technologies to automatically collect and store certain information. They may also combine information they collect from your interaction with the Site or Services with information they collect from other sources. Quik Net LLC does not have access to, or control over, these third parties’ use of cookies or other tracking technologies.

II. INFORMATION USE

Quik Net LLC uses the information it collects to: deliver, maintain, and repair the Site and Services; establish, monitor and maintain account and billing records; measure credit and payment risk; provide account-related services; assist with service-related issues or questions; manage and protect the Quik Net LLC Network, Services, Subscribers and other users from fraudulent, abusive, or unlawful uses; improve and personalize our Site and Services, research and develop new products and services; determine your eligibility for new products and services; use in the aggregate for analytical and demographic purposes; deliver first-party marketing offers to you that are among the categories of Service to which you already subscribe and other communications-related services; and for other purposes disclosed at the time of collection.

III. INFORMATION QUIKNET SHARES WITH OTHERS

Quik Net LLC may share your information with the following entities and reasons:

1) Affiliates, agents, Operational Service Providers, providing communications-related and security services for business, operational, promotional and first-party marketing purposes;

2) Law enforcement or government entities in response to subpoenas, court orders, or other regulatory or legal process (including civil and criminal) or as otherwise required by law;

3) In order to investigate, prevent, or take enforcement action regarding illegal activities, suspected fraud, and situations involving potential threats or harm to any person (including Subscribers), the Quik Net LLC Network, Site, or other Company assets, or in cases where we believe our Master Service Agreement has been/is being violated; and

4) In the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of Quik Net LLC business, assets or membership unour.

Quik Net LLC does not sell or lease our Subscriber Personal Information to third parties for their advertising and marketing purposes without your consent. We also request that our Operational Service Providers not sell or lease any Subscriber Personal Information for their own marketing or advertising purposes.

IV. YOUR CHOICES

A. Cookies and Ad Choices
Certain parts of Quik Net LLC Site require cookies. You may adjust your equipment or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features of the Service or take full advantage of all of our offerings. Please refer to your equipment’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your equipment or browser from receiving cookies or controlling your tracking preferences. If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available https://tools.google.com/dlpage/gaoptout/.

Quik Net LLC does not provide third-party “Network Advertising,” which is advertising based on Subscriber’s overall Internet usage across different third party websites or online services. Multiple third party websites and online services are involved in this tailored or personalized advertising process, in essence, a “network” of advertising providers.

Because Quik Net LLC does not provide network ads, Quik Net LLC does not recognize the “Do Not Track” settings on various Internet browsers. Quik Net LLC does not engage or allow third parties to track you across the Internet and across time for advertising purposes.

B. Marketing Communications
Quik Net LLC provides Subscribers with the opportunity to update their Personal Information or opt-out of the use of Personal Information for purposes not directly related to placement, processing, fulfillment, delivery or troubleshooting Quik Net LLC Site and Services. Quik Net LLC only conducts first-party marketing, which means that we will use your Personal Information to market our own Services. To opt-out of Quik Net LLC own marketing communications, you may:

Contact us by mail at the address below in the “Contact Us” section, or Unsubscribe from email or text communications at any time by unsubscribing or following the instructions contained within the email or text messages. We may use a Subscriber’s CPNI for marketing of Quik Net LLC products and Services that a Subscriber has already purchased. We will obtain a Subscriber’s consent to market unrelated products and services.

C. Updating Your Information
If you wish to verify, correct, or update any of your Personal Information, you may visit the “Account Page” on the Site to sign into your account, or otherwise contact Quik Net LLC at the address or e-mail in the “Contact Us” section below. If you choose to deactivate your account, Quik Net LLC may still retain certain information for analytical purposes, recordkeeping integrity and requirements, as well as to prevent fraud, resolve disputes, enforce our Master Service Agreement or other policies, take actions it deems necessary due to technical and legal requirements, and as dictated by constraints related to the security, integrity and operation of the Site and Services.

V. CHILDREN’S PRIVACY

Quik Net LLC does not request nor do we knowingly collect any Personal Information from, children under the age of thirteen. If Quik Net LLC learns that a child under the age of thirteen has provided Personal Information to our Site or Services, it will use reasonable efforts to remove such information from our files.

VI. DATA SECURITY

Quik Net LLC has taken certain reasonable physical, administrative, and technical steps to safeguard the information it collects from and about Subscribers and visitors. While Quik Net LLC makes every effort to help ensure the integrity and security of the Quik Net LLC Network and systems, it cannot guarantee 100% security.

VII. REVISIONS TO THIS PRIVACY POLICY

Quik Net LLC reserves the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When it does, Quik Net LLC will post the change(s) on the Site. Your continued use of the Site following the posting of changes to these terms signals your assent to these changes unless additional notice or advance consent is required by law.